FAQs

Do I Need To Have An Account To Order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:
Quick checkout process
Easily view your order status and order history
Receive updates detailing our new releases and special promotions

How Do I Register?

Click the account icon in the top navigation bar, then fill in your email address, and password as required, click the “Register” button to register.

When Can I Expect My Order?

Orders are typically processed within 1 to 3 business days (excluding weekends and holidays) after receiving your confirmation.
For local delivery in the India, it takes about 2 to 7 business days. (Remote areas may require longer delivery times）

How To Track My Order After Shipping?

You can contact our customer service, we will provide you the exact shipping information.

Where will my order be shipped from?

Qpets have three warehouses in Delhi, Mumbai and Bangalore respectively, and will distribute and deliver goods according to the place closest to your delivery address.

How To Cancel Or Change The Shipping Address After Placing Orders?

You can contact us within 2 hours to cancel or modify the orders before shipping.
Once your order is shipped, it can not be cancelled or modified.

What Payment Methods Do You Accept?

Qpets provides multiple secure and friendly payment options to our users, and always guarantees users’ privacy and online security.
We accept the following payment methods: Visa, Mastercard, American Express, RuPay, Amazon Pay, PayPal, Airtel Money, Freecharge, Ola Money, Paytm, MobiKwik.

What Should I Do If I Have After-Sale Issues?

You can send us message, e-mails: support@qpets.in
directly or call our customer service department:+91 8800334240.

Is It Safe To Shop On Qpets?

Yes. All of your personal information and credit card information provided by you to Qpets will be stored confidentially.

If I Forgot My Password,What Should I Do?

Please click “lost your password” , enter your username or email address, and click “reset password”.

You’ll receive an email from us with a link, click it to create a new password.

Should you have any questions, please feel free to contact our customer service.

Do I Have To Pay The Shipping Fee?

Free local delivery is available now for orders within the India.

How To Use A Coupon Code?

Enter your coupon code as instructed at the bottom of the checkout page, and then click the button to apply it.

IF YOU STILL HAVE ANY QUESTION, PLEASE CONTACT US DIRECTLY AT EMAIL: support@qpets.in